When talking to other people about my allergies, a common topic that comes up is how hard it must be to eat out at restaurants. For the most part, however, I have had nothing but positive experiences when it comes to eating out. I will admit that there have been some less than positive incidents, for example where it was not detected that the menu item I ordered contained food allergens. And only once did a restaurant refuse to serve me because of my allergies. While these are not positive events, they for the most part are preventable by having my own routine for how I inform servers about my allergies along with the responsibility I expect to see from the restaurant for serving someone with allergies.
The expectations I have when eating at a restaurant include always making sure I get confirmation that the chef is going to be informed about my allergies and that whatever I ordered is going to be prepared in an area where no cross-contamination will occur. When I order food, I also expect waiters or waitresses to be investigative to ensure that the meal I am ordering is actually free of any possible allergens. One of the incidents where I had an allergic reaction in a restaurant occurred because the waitress misread the ingredient label for a veggie burger, which actually contained egg. Therefore, I always prefer when a restaurant has a binder that contains a list of what ingredients are in what menu items. Since this is not always possible at every restaurant, I also find that it is a good sign when a waiter/waitress comes back to the table to verify ingredients with me— as this signals they actually have been looking into the food I have ordered.
Overall it is my hope that restaurants will be very accommodating when serving someone with allergies since they want to encourage business but also don’t want to trigger an allergic reaction in one of their patrons. The incident where a restaurant refused to serve me occurred at a restaurant in Toronto. This restaurant had all of their food shipped in from an outside supplier and could not verify all the ingredients in their food and then could not guarantee any food items were definitely allergen free. This was obviously a frustrating incident. But it was the right call since no food item could fully assured to be safe. Some incidents where restaurants get ‘brownie’ points for their service in regards to managing food allergies include when the chef comes out and personally talks to me about menu options and what is safe for me.
This exceeds my expectations for eating out and completely reassures me that my meal will be safe. Furthermore, the more flexible a restaurant is with altering their menu options to make safe meal choices also puts a restaurant in my good books. This gesture is obviously much more work for a restaurant kitchen but is a testament to their commitment to providing an allergy- safe restaurant experience for their guests. It is a shared partnership between myself and the restaurant I eat out at to ensure that the food I eat is allergy friendly. For the most part, however, I must commend restaurants for the steps they take to make my experiences eating out safe and enjoyable. What have your experiences been like eating out at restaurants with allergies?